Privacy and cookie policy
How we collect, use and look after your personal information.
Last updated: 10 November 2026
Who we are
T&H Yaji Co. is the trading name of TANDHYAJICO LIMITED, a company registered in England and Wales (company number 17196501). Our registered office is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.
We are the controller of the personal information described in this policy. If you have any questions, email us at contact@tandhyajico.com.
What we collect
- When you place an order: your name, email address, delivery and billing address, phone number if you give one, and what you ordered. Card payments are handled by our payment providers at checkout. We never see or store your full card number.
- When you contact us: your name, email address and anything you include in your message, whether through our contact form, by email or on social media.
- When you sign up to our emails: your email address and your sign-up preferences.
- When you browse our website: technical information such as your IP address, browser and device, and how you use the site. Some of this is collected through cookies (see below).
How we use it, and why
| What we do | Our lawful basis |
|---|---|
| Process, pack, deliver and support your order, including refunds and returns | To perform our contract with you |
| Keep order and payment records for tax and accounting | Legal obligation |
| Reply to your messages and enquiries | Our legitimate interests in answering you |
| Keep our website and checkout secure and prevent fraud | Our legitimate interests |
| Understand how our website is used so we can improve it (analytics cookies) | Your consent |
| Measure and show our adverts on Facebook and Instagram (Meta Pixel) | Your consent |
| Send you news and offers by email | Your consent, which you can withdraw at any time using the unsubscribe link |
We do not sell your personal information.
Who we share it with
We only share your information with companies that help us run our business, and only what they need:
- Squarespace, which hosts our website, online shop, forms and emails.
- Our payment providers, which process card and other payments securely at checkout.
- Royal Mail, which delivers your order and receives your name and delivery address.
- Meta Platforms (Facebook and Instagram), only if you accept marketing cookies.
- Google, which provides the fonts used on our website. Your browser connects to Google to load them, which shares your IP address with Google.
- Our accountants and professional advisers, and public authorities where the law requires it.
International transfers
Some of these providers, such as Squarespace, Meta and Google, may process data outside the UK, including in the United States. Where this happens, the transfer is protected by UK adequacy regulations or by approved safeguards such as the UK International Data Transfer Agreement or Addendum.
How long we keep it
- Order and payment records: six years from the end of the financial year in which the order was placed, as required for tax and company records.
- Messages and enquiries: up to two years after we last hear from you.
- Email marketing: until you unsubscribe.
- Cookies: as described in your cookie preferences and in the table below.
Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct information that is wrong or incomplete;
- ask us to delete your information, or restrict how we use it;
- object to us using your information based on our legitimate interests;
- ask us to transfer your information to another organisation;
- withdraw your consent at any time, where we rely on consent.
To use any of these rights, email contact@tandhyajico.com. We will reply within one month. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk. We would appreciate the chance to put things right first.
Cookies
Cookies are small files stored on your device. When you first visit, our cookie banner lets you accept all cookies, decline non-essential cookies, or choose which types you allow. You can change your choice at any time using the Cookie Preferences button on our website, or through your browser settings.
| Type | What it does | Used without consent? |
|---|---|---|
| Essential | Makes the site work: your basket, checkout, security and remembering your cookie choice | Yes, these are needed |
| Analytics | Squarespace analytics, which tell us how visitors use the site | No, only if you accept |
| Marketing | The Meta Pixel, which measures our Facebook and Instagram adverts and helps show them to the right people | No, only if you accept |
Age
Our website and products are intended for adults. You must be 18 or over to place an order.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.