Terms, delivery and returns

Last updated: 10 November 2026

1. About us

This website is run by TANDHYAJICO LIMITED, trading as T&H Yaji Co., a company registered in England and Wales (company number 17196501). Our registered office is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. You can contact us at contact@tandhyajico.com.

2. Our products and allergens

• Our Suya Marinade Yaji Spice contains peanuts. Both blends contain locust beans and may contain traces of gluten. They are produced in an environment that handles peanuts and tree nuts.
• Always check the label on the pouch before use. If you have an allergy, contact us before ordering if you are unsure about anything.
• Product photos are for illustration. Packaging may vary slightly.

3. Ordering

• You must be 18 or over to place an order.
• After you order, you will receive an email confirming we have received it. Our contract with you is formed when we email you to confirm your order has been dispatched.
• If we cannot accept your order, for example because an item is out of stock or a price is clearly wrong, we will tell you and refund you in full.

4. Prices and payment

All prices are in pounds sterling (GBP). The delivery charge is shown at checkout before you pay. Payment is taken securely at checkout by our payment providers.

5. Delivery

• We deliver to UK addresses only.
• Standard delivery is £2.80 per order, sent by Royal Mail Tracked 48.
• We aim to dispatch orders within 2 to 3 working days. Orders placed at weekends or on bank holidays are processed the next working day.
• You will receive a tracking number by email once your order is on its way.
• If your order hasn't arrived when expected, please email us with your order number and we will look into it with Royal Mail.

6. Changing your mind

You have the right to cancel your order within 14 days, starting the day after you receive it, without giving a reason.

• Before dispatch: email us with your order number and we will cancel it and refund you in full.
• After delivery: you can return pouches that are unopened and still sealed. Our spices are food products sealed for hygiene reasons, so once a pouch has been opened it cannot be returned unless it is faulty.
• To cancel, email contact@tandhyajico.com with your order number and the items you are returning. Please send the items back within 14 days of telling us.
• When you return items because you have changed your mind, you pay the cost of sending them back.
• We will refund the price of the returned items, and the standard delivery charge if you return the whole order, within 14 days of receiving them back (or of you giving us proof that you have sent them). We refund using your original payment method.

7. Damaged, faulty or wrong items

If anything arrives damaged, faulty or not what you ordered, please email us as soon as you can, ideally within 48 hours of delivery, with your order number and a photo. We will replace the item or refund you in full, including delivery, and we cover any return costs.

This does not affect your legal rights under the Consumer Rights Act 2015, including your right to reject faulty goods within 30 days.

8. Our responsibility to you

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for breach of your statutory rights. We are not responsible for losses that were not foreseeable.

9. Our website content

All text, photos, logos and designs on this website belong to TANDHYAJICO LIMITED and may not be copied without our permission.

10. Your personal information

We use your personal information as set out in our privacy and cookie policy.

11. Complaints and law

If you are unhappy with anything, please email contact@tandhyajico.com and we will do our best to put it right. These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts of your home nation.